Seasonal Guest Services Swing Manager

Supervisor:  Hospitality Director        

Employee Status: Seasonal, Full Time

Location: Onsite (99 Inn Road, Shelburne, VT 05482)

Start & End Date:  May 1 - October 26, 2024

Salary Range: $20 - $25/hr

Work Schedule: Monday - Sunday, AM & PM Shifts available (8AM - 4PM, 12PM - 8PM) 

 

What You’ll Do: Key Responsibilities 

 

  • Oversee front desk, reservations, guest service staff, and housekeeping during MOD shifts
  • Support the Assistant Inn Director in ensuring the maintenance and cleanliness of guest rooms, public rooms, guest cottages and grounds.
  • Participate in and provide general support of the programs and operations of Shelburne Farms as needed, including guest services for events, special facilities projects etc.
  • Support and assist the reservations coordinator, including reservations systems, contacting repeat guests, taking deposits and sending out confirmation emails 
  • Cover shifts as needed for reservations, guest attendant, and front desk staff
  • Support Concierge with guest relations
  • Assist in training new staff for reservations, front desk, and guest attendant positions

Who We’re Looking For

  • Mission-Aligned: You are excited to be part of Shelburne Farms’ mission to inspire and cultivate learning for a sustainable future and you understand how important the hospitality and food experiences we offer are for advancing the Farm’s mission.  
  • Organized:  You have strong organizational and  administrative skills.
  • Solution Oriented: You are a problem-solver. When challenges arise you are able to find creative solutions.  You see an unhappy guest and consider it an opportunity to find a solution, improve someone’s day and deepen a relationship.  
  • Tech Savvy: You are comfortable with shared file drives and G-Suite.  You have some experience with cloud-based property management systems, point of sales systems, and online restaurant reservations systems. You are a quick study with new programs and comfortable training others on how to use them.
  • Gracious: You are warm, friendly, and generous. You understand that the art of hospitality lies in creating a sense of welcome and belonging for the people with whom you interact.
  • Leader: You are happy working with a team of people.  You lead by example, and prefer to work side by side with your teams.  You understand the importance of training, are clear with your directions, and are patient as your team learns the ropes.  You value team members’ differences and thrive when working with a diverse team.  You are comfortable working with individuals and groups of diverse backgrounds
  • Flexible: Your life allows for flexibility to work evenings, weekends, holidays and extended hours

Additional Valued Qualifications 

  • Hospitality and other relevant management experience preferred

Work Environment & Physical Demands

  • Seasonally demanding work schedule
  • Working across multiple locations
  • Ability to be physically active for extended periods of time
  • Indoor spaces lack conventional heating and cooling

Benefits 

  • We offer a 30% discount on Farm products.
  • Six (6) days (total of 48 hours) of paid Sick Time for all seasonal employees, regardless of average hours worked/week and length of seasonal time working on the farm.

 

To Apply

If our vision and mission excite you, we hope you will share with us your experience and skill set that you feel would qualify you to make a contribution to the Farm.

 

You are invited to submit an application online, in person, or by mail to: 

  • jobs@shelburnefarms.org with “Guest Services Swing Manager” in the subject line, or
  • Shelburne Farms attn: Human Resources, 1611 Harbor Road, Shelburne, VT 05482
  • Need additional support? Call our Human Resource Director at 802-985-0370.

 

In your application, please include a response to the following:

  • How your qualifications and experience match the needs and mission of the Farm and this position.
  • How your experiences, values, and/or efforts demonstrate your commitment to the values of diversity, justice, and equity.
  • How you heard about the position.
  • Please also include contact information for 3 references.

At Shelburne Farms, we value equitable access to employment opportunities and career growth as central to our vision for a sustainable future.  We are an Equal Employment Opportunity Employer and strongly stand against discrimination and harassment of any kind. We are committed to shifting our resources towards amplifying and uplifting historically marginalized communities to provide a fair and just opportunity for employment.  Candidates with diverse backgrounds and lived experiences are strongly encouraged to apply

Salary/Wage:
$20 - $25/hour
Term:
Seasonal
Time:
Full or Part Time
Date Posted: March 11