Seasonal Inn Reservationist

Supervisor:  Inn & Hospitality Director      

Employee Status: Seasonal, Part Time

Location: On-site (99 Inn Road, Shelburne, VT 05482)

Start & End Date:  May 1 - October 26, 2024

Salary Range: $17- $19/hr 

Work Schedule: AM & PM Shifts Available:  9AM- 4PM and 11AM - 7PM

 

What You’ll Do: Key Responsibilities 

  • Answering phones and reservation emails
  • Assist guests with lodging and dining reservations
  • Using the Inn’s reservation system, ThinkReservations, to book Inn reservations
  • Building a thorough working knowledge of the rooms and cottages
  • Providing general information about the Inn and Farm to guests
  • Maintaining on-going phone messages log
  • Booking dinner and breakfast reservations for guests using Resy
  • Assisting with guest-related paperwork and filing

 

Who We’re Looking For

  • Mission-Aligned: You are excited to be part of Shelburne Farms’ mission to inspire and cultivate learning for a sustainable future and you understand how important the hospitality and food experiences we offer are for advancing the Farm’s mission. 
  • Detail Oriented:  You have strong organizational skills and attention to detail.
  • Gracious: You are warm, friendly, and generous. You understand that the art of hospitality lies in creating a sense of welcome and belonging for the people with whom you interact.
  • Excellent Communicator: You enjoy talking to people and enjoy listening even more.
  • Tech Savvy: You are comfortable with computers, phones and data entry. You can have a conversation while gathering and inputting information about the guest into our hotel software. 
  • Flexible: Your life allows for flexibility to work evenings, weekends, holidays and extended hours.
  • Inclusive: Comfortable working with individuals and groups of diverse backgrounds

 

Additional Valued Qualifications 

  • Previous guest experience preferred and/or familiarity with Google Suite and hotel reservation software

 

Work Environment & Physical Demands

  • Seasonally demanding work schedule
  • Ability to be sit and work at a computer for extended periods of time
  • Indoor spaces lack conventional heating and cooling

 

Benefits 

  • We offer a 30% discount on Farm products.
  • Six (6) days (total of 48 hours) of paid Sick Time for all seasonal employees, regardless of average hours worked/week and length of seasonal time working on the farm.

 

To Apply

If our vision and mission excite you, we hope you will share with us your experience and skill set that you feel would qualify you to make a contribution to the Farm.

 

You are invited to submit an application by email, in person, or by mail to: 

  • jobs@shelburnefarms.org with “Reservationist” in the subject line, or
  • Shelburne Farms attn: Human Resources, 1611 Harbor Road, Shelburne, VT 05482
  • No resume or access to create one? Call our Human Resource Director at 802-985-0370.

 

We recognize the resume doesn’t tell us everything so please include a response with your resume to better answer why your unique characteristics and life experience will help you in this position. We are happy to hear more about what you feel you will bring to the role.

 

At Shelburne Farms, we value equitable access to employment opportunities and career growth as central to our vision for a sustainable future.  We are an Equal Employment Opportunity Employer and strongly stand against discrimination and harassment of any kind. We are committed to shifting our resources towards amplifying and uplifting historically marginalized communities to provide a fair and just opportunity for employment.  Candidates with diverse backgrounds and lived experiences are strongly encouraged to apply. 

Salary/Wage:
$17 - $19/hour
Term:
Seasonal
Time:
Full or Part Time
Date Posted: March 12