Farm Products Sales Coordinator

Position Title: Farm Products Sales Coordinator

Supervisor: Cheese and Catalog Manager

Employment Status: Year-round, Full Time

Location: In-person (Shelburne, VT)

Start Date: Immediate opening

Pay range: $52,000-$57,000.  Salary will depend on several factors, including a candidate’s qualifications, skills, competencies, and experience.

Who We Are

Shelburne Farms is an education nonprofit on a mission to inspire and cultivate learning for a sustainable future. Our vision is cultivating a healthy and just world rooted in stewardship and community through educational, farm-based experiences and programs.  Our Farm Store is a part of our mission. It allows our visitors to experience our Farm products, discover other local farm-based goods, and learn more about our mission and campus offerings. Our home campus is a 1,400-acre working farm located on the traditional, unceded, and contemporary homelands of the Winooskik band of the Abenaki.  

Position Objective

This position supports a healthy local food system and advances Shelburne Farms' mission to inspire and cultivate learning for a sustainable future by providing excellent cheddar cheeses, maple syrup  and other farm products to customers who become engaged members of our community and landscape.

What You’ll Do

• Maintain and grow our positive Mail Order customer relationships. Be a leader for the department for this most important role.
• Primary point of contact for our Mail Order customers throughout the year. Will manage orders from beginning (by phone or on-line) to end (delivered to shipping), as well as any follow-up needed for customer support.
• Support to Cheese Sales Manager and the expanded Holiday Mail Order Team for systems, staffing, training, and problem solving for the peak holiday season. This includes writing/maintaining detailed instruction manuals.
• Support the Cheese Sales Manager develop and maintain close working relationships with our wholesale and distributor customers and ensure easy and speedy ordering and fulfillment for them.
• Primary responsibility for maintaining the functionality and currency of our two software systems: Orderbot (inventory and order management software) and CV3 (on-line Mail Order store website), including product content.
• Primary interface with accounting, IT, and development for customer transactions and integrated financial and technology functions. 

Detailed Duties and Responsibilities Include:

• Daily importing web orders and taking phone orders.
• Migrating orders through complete order processing system
• Making trade-offs to optimize shipping choices for each order including customer expectations, product quality, and cost.
• Fill in for Cheese Sales Manager during absences to ensure Wholesale and Distributor customers are taken care of.
• Support the Cheese Sales Manager with timely invoicing, and monitoring/collection of accounts receivable.
• Support marketing and sales initiatives undertaken by the department.
• Focal Point for website and inventory/order management system trouble-shooting and primary interface to our software suppliers for tech support and new feature development.
• Key customer support problem solver for failed orders, customer web-site difficulties, and credit card issues.
• Keep Orderbot database, CV3 database, and accounting dept. current with our latest products, costs, and prices.
• Manage weekly tracking and invoice reconciliation of FedEx shipments/charges. Data analysis of shipper performance metrics.
• Awareness of inventory levels of books and printed materials in deep storage that are used by Mail Order.
• Manage recurring orders (cheese club, etc.)
• Support staff data requests.
• Contribute to catalog development and product planning activities.
• Reconcile daily payments.
• Support internal farm transfers and staff shipping requests.
• Daily check-in and pick-up from Welcome Center & Farm Store for shared orders/deliveries being sent via Mail Order.

Qualifications & Requirements 

• Outstanding and proven customer service skills.
• Strong computer skills including facility with Excel, order management systems, and website back ends. Working knowledge of Orderbot and CV3 preferred. Some facility with HTML editing are beneficial.
• Excellent written communication skills
• Independent and self-reliant, with a ‘continuous improvement’ mindset.
• Strong attention to detail, as well as ability to optimize the integration of systems.
• Support a continuous effort to build and sustain a diverse and welcoming working and learning environment for all program participants, guests, and staff.

Benefits 

• 2026 Benefit Summary for year-round, full-time staff.

To Apply

Submit an application online, or submit an application by email, in person, or by mail to: 

• jobs@shelburnefarms.org with “Farm Products Sales Coordinator” in the subject line, or
• Shelburne Farms attn: Human Resources, 1611 Harbor Road, Shelburne, VT 05482
• No resume or access to create one? Call our Human Resource Director at 802-985-0370.

Applications will be reviewed as received until the position is filled.

At Shelburne Farms, we value equitable access to employment opportunities and career growth as central to our vision for a sustainable future.  We are an Equal Employment Opportunity Employer and strongly stand against discrimination and harassment of any kind. We are committed to shifting our resources towards amplifying and uplifting historically marginalized communities to provide a fair and just opportunity for employment.  Candidates with diverse backgrounds and lived experiences are strongly encouraged to apply.